FAQ's
About the Brand
Who makes Sky washing products?
What does Sky stand for as a brand?
Is Sky related to LaundraMax?
Yes. Sky and LaundraMax are two separate detergent brands, both owned and manufactured by Safriclean, each with its own product focus and price point.
Our Products
What Sky products are available?
The Sky range includes:
- Sky Handwashing Powder – a high-foaming powder for handwashing clothes
- Sky Auto 3-in-1 Washing Powder – for washing machines, combining cleaning, brightening, and built-in fabric softener
- Sky Liquid Detergents – for auto and hand washing, including a gentle Sky Liquid Baby formula for infant clothing
- Sky Core Handwashing Powder – a gentler formula designed to be kind to hands while still cleaning effectively
Is there a Sky product suitable for baby clothes?
Yes, Sky washing powder and Liquid Baby is formulated to be gentle on sensitive skin while still removing stains effectively from infant clothing.
Using Sky Products
What Sky produHow do I use Sky Auto Washing Powder in my machine?cts are available?
Use the scoop provided to measure the correct dose based on the pack instructions. For top-loader, automatic, or semi-automatic machines, add the powder to the detergent drawer rather than directly onto clothes, then load your washing and select the cycle recommended on the garment’s care label.
How much detergent should I use?
What water temperature works best?
For liquid detergents, the optimum temperature range is generally 20°C–40°C. Always follow the wash instructions on your garment’s care label.
Can Sky detergents be used in front-loaders and HE (high-efficiency) machines?
Sky’s washing powders and liquids are formulated for standard South African washing machines. Check your specific product’s packaging for machine-type guidance.
Should I separate my laundry before washing?
Yes, it’s best practice to separate whites from coloured items, and to always test for colourfastness before the first wash of a new garment.
Ingredients & Safety
What ingredients are in Sky products?
Formulations vary by product. Sky’s 3-in-1 Auto powder, for example, contains anionic and nonionic surfactants, bentonite clay, optical brighteners, enzymes, anti-redeposition and anti-encrustation agents, dye transfer inhibitors, anti-foam agents, and complexing agents. Sky Liquids typically contain surfactants, builders, optical brighteners, enzymes, preservatives, perfumes, and dye. Full ingredient lists are printed on each product’s packaging.
Are Sky products environmentally friendly?
Sky positions its range around biodegradable ingredients and eco-conscious formulations as part of its brand commitment to sustainability.
Is Sky safe for sensitive skin?
What should I do if the detergent contacts my skin or eyes?
Rinse thoroughly with water. If irritation persists, seek medical advice. Refer to the safety information on your product’s packaging for full first-aid guidance.
Buying Sky Products
Where can I buy Sky detergents?
I can't find Sky products in my usual store — what should I do?
Do you sell directly to bulk or wholesale customers?
Troubleshooting: Stains, Residue & Machine Odour
Why do I see white marks or streaks on my clothes after washing?
How can I prevent white residue in future washes?
- Add powder to the drum or dispenser before loading clothes, rather than on top of them, so it has time to dissolve
- Avoid overloading the machine — clothes need room to move for the detergent to rinse out fully
- Use the dosing scoop and stick to the recommended amount for your load size and soil level
- In very cold water, consider using slightly warmer water or switching to a Sky liquid detergent, which dissolves more easily than powder
My dark clothes have blue, grey, or waxy patches, what causes this?
How do I remove detergent or fabric softener residue that's already dried on clothing?
How do I treat everyday stains before washing?
Treat stains as soon as possible rather than letting them set. Apply a small amount of Sky liquid detergent directly to the stain, gently rub it in, and add the item to your next wash. For tougher or set-in stains, a longer soak before washing can help loosen them.
Why does my washing machine smell bad, and can my detergent be the cause?
Machine odour is usually caused by a build-up of detergent, fabric softener, lint, and moisture inside the drum, seals, and detergent drawer over time, not by any single product. Using more detergent than needed, frequent cold washes, and leaving the machine door closed between loads can all make this worse.
How do I get rid of washing machine odour and prevent it coming back?
Can too much Sky detergent cause problems?
Yes, using more than the recommended dose doesn’t mean cleaner clothes. It can leave residue on fabric and inside the machine, and excess product left on damp clothing can develop a sour smell if not fully rinsed. Always measure with the scoop or dosing cap provided.
Contact & Support
How do I get in touch with Sky/Safriclean?
You can reach the Sky team via the contact details listed on our website, or through our official social media pages.